Terms of Service

1. Agreement to Terms

By accessing or using the WarpWare platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

WarpWare provides an order management automation platform that connects e-commerce sales channels (including Shopify, Amazon, Walmart, eBay, TikTok Shop, BigCommerce, WooCommerce, and others) with warehouse management systems. The Service includes order ingestion, transformation, rule-based routing, inventory synchronization, and fulfillment tracking.

3. Account Registration & Security

When using the Service, you agree to:

• Provide accurate and complete information during account setup
• Maintain the confidentiality of your account credentials
• Promptly notify us of any unauthorized access to your account
• Not share account credentials across individuals (each user should have their own account)
• Ensure that integration credentials (API keys, OAuth tokens) are provided with appropriate permission scopes

Account access is provisioned by invitation only. You are responsible for all activity that occurs under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to other accounts, systems, or data
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to process orders for prohibited goods as defined by your connected marketplace platforms
• Exceed rate limits or intentionally overload system resources

5. Data Ownership & Processing

You retain ownership of all data you provide to or generate through the Service, including order data, customer information, product data, and configuration settings.

You grant WarpWare a limited license to process your data solely for the purpose of providing the Service — including receiving orders from your sales channels, applying your configured rules, and submitting orders to your warehouse management system.

We do not use your data for purposes unrelated to providing the Service, and we do not sell your data to third parties. See our Privacy Policy for full details on data handling.

6. Integration Credentials

The Service requires API credentials to connect with your sales channels and warehouse systems. By providing these credentials, you authorize WarpWare to access those platforms on your behalf to the extent necessary to provide the Service. You represent that:

• You have the authority to grant access to the connected platforms
• The credentials are provisioned with appropriate permission scopes
• You will update or revoke credentials promptly if they are compromised

All integration credentials are encrypted with AES-256 before storage.

7. Service Availability

We target 99.9% uptime for the Service. However, the Service may be temporarily unavailable due to scheduled maintenance, infrastructure issues, or circumstances beyond our control. We will make reasonable efforts to:

• Provide advance notice of planned maintenance windows
• Restore service promptly during unplanned outages
• Communicate status updates during service disruptions

Specific uptime commitments and service credits, if applicable, are governed by your individual service agreement.

8. Fees & Payment

Service fees are as described in your service agreement or on our pricing page. We reserve the right to modify pricing with 30 days' written notice. Fees are non-refundable except as expressly stated in your service agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, WarpWare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from:

• Your use of or inability to use the Service
• Delays or failures in order processing
• Errors or interruptions in connected third-party platforms
• Unauthorized access to your account due to compromised credentials

Our total liability under these Terms shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

10. Termination

Either party may terminate the Service with 30 days' written notice. We may suspend or terminate your access immediately if:

• You breach these Terms or your service agreement
• Your use of the Service poses a security risk to the platform or other users
• Required by law or regulatory action

Upon termination, we will provide a reasonable period for you to export your data. After this period, your data will be deleted in accordance with our retention policies.

11. Intellectual Property

The Service, including its software, design, documentation, and branding, is owned by WarpWare and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein. You may not copy, modify, distribute, or create derivative works based on the Service.

12. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the changes, you may terminate the Service before the effective date.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Texas.

14. Contact

Questions about these Terms of Service should be directed to our contact page or emailed to [email protected].